Booking Cancellation

As far as our cancellation policy is concerned, should government restrictions relating to Covid 19 prevent guests staying at Fletland Mill, monies will be refunded without question (or a voucher offered for alternative dates – whichever you prefer). Otherwise our normal policy is to offer a full deposit refund for cancellations made within 48 hours of booking. Thereafter, the deposit is non-refundable. Once the residual payment is made, we offer 50% refund for cancellations made at least 7 days before check-in. (No refunds for cancellations made within 7 days of check-in.) That said we try and be flexible – and work with you to find a mutually agreeable solution – and we have always found a compromise on the rare occasion when a last minute complication arises.